Share 'The command-and-control problem'

I talked with a group of sr. business executives yesterday -- COOs, CIOs, some marketing execs. All are interested in how community can help them engage with customers. All are stuck on one big obstacle: how to let go of the pervasive command-and-control mind set.It was amazing to hear just how big an issue" control" is for people, especially legal and PR. The legal people throw up a bazillion re…